Ready to respond
Our clear product recall procedures enable immediate, effective responses to issues.
We have written procedures in place that specify responsibilities and necessary actions in the unlikely event of a product recall situation. Our policies clearly define who should be involved in evaluating the information, how a recall should be initiated and who should be informed.
As part of our recall policy, we address the following, together with our marketing partners.
- The depth of recall – defined by the material’s degree of hazard and the extent of distribution
- Whether a public warning is necessary, based on the potential health risks
- Informing local, national and/or international authorities, and seeking their advice if the situation is potentially serious or life-threatening
- How often recall effectiveness checks should be performed and to what level.
When our API has already been converted into a final dosage form and distributed, the recall and safe disposal of the material is carried out in close cooperation with the relevant customer, wholesaler or distributor.